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100% Satisfaction Guarantee

We stand by the quality and performance of our products. If you are unsatisfied with a DynaVap-manufactured product purchased directly from DynaVap.eu, you may return it within 90 days of your order date for a refund of the product —no questions asked.

Covered Products:

  • The ‘G’ Series, The ‘M’ Series, the ‘B’ Series, VonG Series, Omni Series, HyperDyn Series, WoodWynd Series, and UniDyn Series devices.

  • Tips, Standard Caps, Hyper Caps, Condensers & Condenser Assemblies w/ Mouthpiece, Spinning Mouthpieces, the Armored Cap, The Cap Armor, T.H.C. and BallR Caps, DynaCoil, J.P. Spinley, SlingStash, DynaGrynd, DynaBank, Bonger & Bonger XL.

Return Conditions:

  • Items should be returned in the original packaging

  • Gifts: The recipient must provide a connection to the original purchaser (e.g., order number or proof of purchase). Gift returns will receive store credit.

  • Customers are Responsible for Return Shipping Costs.

  • Refunds cover the product cost only (Shipping, Duties and Taxes are Non-Refundable).

  • Refunds are processed upon receipt and approval of the return.

  • Customized Items are not eligible for return

  • Ensure devices are cleaned before returning

14 Day Withdrawal Policy

  • Under the EU 14-day right of withdrawal, customers in the European Union may return their order within 14 days of delivery if they change their mind.

  • To be eligible for a refund, items should be returned in their original condition where possible.

  • Once the return is received and inspected, a refund will be issued to the original payment method.

  • Return shipping costs may apply unless the item is faulty, damaged, or incorrect.

DynaVap Manufactured Devices Lifetime Warranty

We cover Functional Issues on the following devices indefinitely:

  • The ‘M’ Series, the ‘B’ Series, VonG Series, Omni Series, HyperDyn Series, WoodWynd Series, and UniDyn Series devices.

Not Covered:

  • CCDs, O-rings, Replacement Media, and Accessories.

  • Wood and Glass stems unless returned within 90 days under the 100% Satisfaction Guarantee.

  • Cosmetic defects unless returned within 90 days under the 100% Satisfaction Guarantee.

  • Limited-run products, Giveaways, Second-Hand Purchases, and Customized Items.

  • Replacement products may vary or be unavailable based on inventory. If we're unable to replace your product due to inventory availability, we'll gladly offer you a comparable product or issue a store credit instead. 

Warranty Claims

If you experience any issues with a product purchased from DynaVap.eu, contact Customer Support for assistance. You may be required to provide photos/videos or return the product for inspection.

Exclusions (Regardless of Purchase Date):

  • Damage due to misuse, negligence, or improper care

  • Extreme wear and tear or excessive abuse

  • Lost or damaged items due to natural disasters, fire, accidents, or misplacement

  • Non-DynaVap-branded products

  • Products sold in multiples (e.g., 3-packs) but returned individually

  • Contaminated or soiled products beyond reasonable expectations

  • Repeated abuse of the return policy

  • Minor cosmetic imperfections on colored or DuraDyn treated devices

  • If purchased as a bundle, and if only part of the bundle is returned, a partial credit will be issued based on the bundle pricing.

DynaVap Standard Cap Warranty

  • Caps are Covered under the 90 day 100% Satisfaction Guarantee.

  • For defects within the 90 day 100% Satisfaction Guarantee: Customers will be required to show proof of the cap destroyed and provide a photo (with their name or order number visible). A replacement will be sent at no charge, including shipping.

  • After 90 days: The same process applies, but customers cover shipping costs. Please contact Customer Service for assistance. 

Third-Party Product Warranty

  • Manufacturing defects must be reported within 7 days of receiving the order.

  • Customers will be Required to show Proof of the defect and a possible return may be required.

  • Third-party items include, but are not limited to, Water Pipes, Grinders, Glass Products, and DynaStashes.

Induction Heater Warranty

  • ISPIRE Wand: 2-year manufacturer warranty. Claims must be made directly with DynaVap Customer Service. Proof of purchase is required.

  • YLL 3.0 - 2-year manufacturer warranty. Claims must be made directly with DynaVap Customer Service. Proof of purchase and Photo of Serial Number is required.

Lighters & Torches Warranty

  • Manufacturing Defects are Covered for 90 days from the original purchase date.

Retail Purchases

If purchased from a retail location or other website, contact the retailer directly for assistance. If you are unable to resolve the issue, contact DynaVap Customer Support. Customers may be responsible for covering shipping costs for any replacement products. 

How to Return a Product

Please Include Your Name, Order Number, the Reason for your Return, and Ship to:

FAO Franklins International LTD
ATTN: DynaVap Return
54 Scarva Rd.
Banbridge, Co. Down BT32 3AU
Northern Ireland

Refunds are processed upon receipt and approval of the return. Missing information may delay processing the return. 

A confirmation email will be sent once processed. Please allow 3-5 business days for the funds to reflect in your account.

Late or Missing Refunds

  • Allow 3-5 business days for funds to appear in your account.

  • If the refund is not received, contact your bank first.

  • If issues persist, reach out to DynaVap Customer Support.

Exchanges

Customers are Responsible for Return Shipping Costs. 

Exchanges are processed by refunding the original purchase and requiring a new order.