Spedizione

Discreet Shipping
We ensure 100% discreet shipping.

Order Processing & Shipping Time

  • All orders are shipped from our shipping partner in Northern Ireland.

  • Most Shipments Qualify for Duty Free shipping. (Please refer to the list below for countries that may still be subject to import duties upon arrival.)

  • Orders are processed and shipped within 24-48 business hours after payment confirmation.

  • Warehouse business hours: Monday – Thursday (excluding national holidays).

  • All efforts are made to minimize shipment delays.

Transit Times

  • Typically up to 15 days, but may vary by destination and carrier.

Order Modifications

  • Orders cannot be modified once paid and processed.

  • If you haven't received a tracking number, contact Customer Support immediately.

  • Requests to exchange or add items in the order notes will not be accepted.

Missing Items

  • If an item is missing, contact Customer Support immediately with your packing slip and received items.

Customer Support Contact

Delivery Issues

  • If your order is delayed beyond the estimated timeframe or marked as delivered but not received within 48 hours, contact Customer Support.

Special Notes

  • Customers are responsible for ensuring compliance with local import laws.

COUNTRIES WE SHIP TO VIA OUR EUROPEAN WEBSHOP:
*countries in BOLD are not part of the EU and may incur Duty Fees

Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain (except for Las Palmas and Santa Cruz de Tenerife Provinces), Sweden, Switzerland, Turkey, United Kingdom, Vatican City 

Countries temporarily suspended from shipping: Ukraine, Russia

*Please check out our Find a Store section for retailers in your area offering our products*

Shipping Carriers

  • Shipments are sent using local carriers like Royal Mail, PostNL, DPD, UPS, and DHL. Your final delivery may be provided by your local postal carrier.

Refused International Orders

  • Orders refused at customs will only be refunded if returned in original condition.

  • Shipping fees are non-refundable.

 

 

Lost or Stolen Packages

  • If marked "delivered" but not received, wait 48 hours before contacting Customer Support.

  • Allow up to 15 business days for Delivery.

Damaged Goods

  • Report damage within 7 days of confirmed delivery with photo evidence.

  • Covers: Dents, scratches, broken components

  • Not covered: Packaging damage

What We Do Not Cover

  • Incorrect addresses provided by customers.

  • Delays caused by carriers.

  • Orders stuck in customs.

Claims Process

Submit a claim with your order number, issue description, and photos if applicable.
Contact Form

Spedizione

Gli articoli vengono spediti dall'Irlanda del Nord in tutta Europa. Spedizione gratuita per ordini superiori a 150 €.